Frequent Asked Questions

The Heatstrip is a high intensity electric radiant heater suitable for outdoor and tough indoor heating. Taking up only a little space, the Heatstrip is thin but functional and can heat a terrace within 10 minutes. Energy savings and a great performance can be expected.
Before any cleaning, the heater must be switched off and cooled down completely. (The heaters can be turned on briefly after washing to dry them off quickly). It is important that the Heatstrip is regularly cleaned to ensure a long and efficient operating life. In coastal locations in particular, salt in the air can cause rusting and staining of metal. The best way to clean the Heatstrip is to rinse the heaters using a soft cloth with warm water and a mild detergent. Ensure any soap residue is rinsed off after cleaning.
Heatstrip Design: THD1500 850 x 170 x 40 mm 1500 Watt x 230V x 50Hz THD2400 1330 x 170 x 40 mm 2400 Watt x 230V x 50Hz THD3200 1770 x 170 x 40 mm 3200 Watt x 230V x 50 Hz. Heatstrip Max: THX2400 854 x 170 x 80 mm, 2400 Watt THX3600 1184 x 170 80 mm, 3600 Watt
The Grand Hall patented Crossray® burner system is changing the way we grill. This revolutionary technique employs two or four vertically mounted infrared burners providing a completely uniform cooking surface. The infrared heat penetrates the food and seals in the moisture. It cooks with the intensity of charcoal but with the convenience of gas – and without the food-blackening flare-ups. Crossray® is simply a better, faster and more energy-efficient way to grill.
Weathering and high heat can cause a stainless steel outdoor kitchen hood to turn tan in colour. This is not to be confused with rust and is not a product defect. Machine oils used in the manufacturing process of stainless steel as well as cooking oils and a dirty hood can also encourage discolouration if the hood is not cleaned BEFORE INITIAL use.
To identify the serial and model numbers for your outdoor kitchen look for the primary, silver color CE label. Depending on your outdoor kitchen model, the primary silver CE label will either be on the control panel bottom right-hand side or on the back of the outdoor kitchen head.
Yes, the location of your outdoor kitchen can have an effect on its peformance. Strong winds and low temperatures can effect the heating and performance of your gas outdoor kitchen so factor in these elements when positioning your outdoor kitchen for cooking. Never use your outdoor kitchen in a garage, porch, shed, breezeway or any other enclosed area. Your outdoor kitchen is to be used outdoors only (at least 60cm from the back and side of any combustible surface). Do not place your outdoor kitchen under any surface that will burn and do not obstruct the flow of ventilation air around the outdoor kitchen housing. Your outdoor kitchen is not intended to be installed in or on recreational vehicles and/or boats.
Your Grand Hall outdoor kitchen requires a gas pressure regulator. Ask your retailer which pressure regulator you will need.
Flame tamers protect the burners against drippings and direct flame. They also help spread the heat more evenly over the cooking surface, making the outdoor kitchen work more efficiently and it can help give a more aromatic flavour to your food.
Place herbs and aromatic wood in the smoker box. Remove one flame tamer and place the smoker box in its place with the cooking grid above. While using the smoker box cook on a low or medium heat to achieve perfect smoke infused food.
Direct cooking is the traditional barbecue cooking method, where food is cooked directly on the cooking grids or hot plate with the hood open. Indirect cooking is where the food is cooked on all sides, like in an oven. The burners directly underneath the food are turned off, while the burners to the sides of the food are on. Alternatively, the food can be placed on the warming rack. Indirect cooking must be done with the hood down.
How to light your outdoor kitchen manually: Familiarise yourself with the safety warnings online, or in your Owner's Manual. Do not smoke while lighting your outdoor kitchen or checking gas supply connections. 2. Be sure the LP gas tank is filled, or the natural gas quick disconnect hose is attached to the gas source. 3. Check that the end of each burner tube is properly located over each valve orifice. 4. Make sure all gas connections are securely tightened. 5. Open the outdoor kitchen hood. Warning: Failure to open the grill lid during the lighting procedure could result in a fire. 6. Set control knobs to OFF and open the LP gas tank valve slowly until 1/4 to 1/2 open. For natural gas open the shut off valve at source completely. 7. Place a lit match into the manual lighting stick and put it through the lighting hole on the side of your outdoor kitchen. 8. Turn the nearest primary burner control knob to the HIGH setting to release gas. The burner should light immediately. Warning: Never lean over the cooking area while lighting your outdoor kitchen. Keep your face and body a safe distance (at least 45cm) from the lighting hole or burners when lighting your outdoor kitchen manually.
Rusting is a natural oxidation process and may appear on cast-iron and steel parts. Rust will not effect short term performance of your outdoor kitchen. Stainless steel grill parts will not rust. However, weathering and extreme heat can cause a stainless steel hood to turn a tan colour. This is discolouration and is not considered a manufacturing defect.
CARING FOR PORCELAIN COATED ACCESSORIES Although there is no way to prevent rusting you should follow these maintenance steps to help protect your porcelain coated cooking grids and reduce the risk of rusting. The process below should be followed with all porcelain coated cooking grids: Step 1: Before initial use, thoroughly wash your cooking grids with a mild detergent and rinse with hot water. Dry the grids immediately using a soft cloth or paper towels. Step 2: Before cooking, apply a thin layer of cooking oil, spray or shortening to all sides of the cooking grids. The coating helps to prevent food from sticking and will reduce rusting if the porcelain cooking grids become scratched or chipped. Step 3: After each use wipe the cooking grids clean with a paper towel and cooking oil. To remove stubborn food residue you can wash cooking grids with a brass or nylon brush. Once dry, apply a thin layer of cooking oil, spray or shortening to all sides of the cooking grids. Note: Never use a metal wire brush or metal scraper to clean your outdoor kitchen. The sharp edges will scratch or chip porcelain coated parts which will promote rusting. After cleaning, heat your grill for a maximum of five minutes to dry the parts.
CARING FOR CAST-IRON ACCESSORIES With proper conditioning cast-iron accessories will perform consistently for years. Although the cast-iron accessories we offer have a light porcelain coating the following process is required for proper maintenance of any cast-iron accessory: Step 1: Apply a thin layer of cooking oil, spray or shortening to all sides and edges of your cast-iron accessory. Step 2: Preheat your grill on HIGH for 3 to 5 minutes. Turn the temperature to LOW and place your accessory into your warm outdoor kitchen for 2 to 3 minutes with the hood down. Turn the outdoor kitchen OFF and leave your accessory inside the outdoor kitchen until cooled. Step 3: Repeat this procedure until your cast-iron accessory develops a well seasoned matte appearance.
Cooking components should be cleaned before initial use and as needed: Use a fibre or brass cleaning brush to clean the interior of your outdoor kitchen bowl, cooking grids, flame tamers and grease containers. Never use a metal wire brush or metal scraper to clean your outdoor kitchen because the sharp edges will scratch stainless steel surfaces and chip porcelain finished parts which will promote rusting. Stainless steel cooking grids: Before initial use and as needed, wash your grids with a mild detergent and rinse with hot water. For stubborn food residue use a fibre or brass cleaning brush. Porcelain coated cast-iron cooking grids: Before initial use and as needed, wash grids with a mild detergent and rinse with hot water. For stubborn food residue use a fibre or brass cleaning brush. Dry immediately, using a soft cloth or paper towels. Before cooking, apply a thin layer of cooking oil, spray or shortening to all sides of cooking grid. Flame tamers: To reduce the chance of flare-ups, flame tamers should be cleaned whenever food or grease drippings accumulate. Brush off flame tamers with a fibre type brush to remove stubborn food residue. Cleaning the grease containers and heat shield: To reduce the chance of fire, the grease draining tray, grease receptacle and heat shield (select models) should be inspected before each grill use. Remove grease (a plastic spatula works well) and wash grease tray and receptacle with a mild soap and warm water solution.
The Grill Interior should be cleaned at least once a year or as needed: Use a fibre or brass cleaning brush to clean the interior of your outdoor kitchen. Never use a metal wire brush or metal scraper to clean your grill. The sharp edges will scratch stainless steel surfaces and chip porcelain finished parts which will promote rusting. It is important that you turn all control knobs and the gas tank valve to the full OFF position.
No, your gas outdoor kitchen is manufactured to exact specifications and is certified for Liquid Propane (LP Gas) use only. Any attempt to convert your outdoor kitchen is dangerous and will void your warranty. Only the Elite range can be converted to natural gas. Conversion kits for the Elite range are available. Conversions must be recognized by a professional electrician.
Grand Hall Europe stocks manufacturer supplied replacement parts for your gas outdoor kitchen model. Please follow these steps for fast and accurate part replacements: - Locate the serial and model numbers of your outdoor kitchen as found on the silver CE label - Return to your Grand Hall retailer and let them know the part your need to replace for your outdoor kitchen, the retailer will contact the local Grand Hall partner to obtain the spare part needed.
Grand Hall outdoor kitchens come equipped with electronic ignition for simple, one touch lighting of each burner. If the electronic ignition is not working it may be time to change the battery – see your manual for details. Check that there is gas in the cylinder, and that the cylinder valve is turned on! Light the burners starting from the burner which is the farthest away from the gas source to help eliminate air pockets in the manifold.